Well, Care Corp strikes again. This time, both of the shelters under their “management” have managed to offend good rescue groups in a variety of ways. Since clearly they don’t have a good grasp of how to treat rescue groups, I’m going to offer some suggestions on how to develop a good relationship with rescue. I’m also going to explain why it matters, because they don’t seem to get that either.
How to cultivate rescue groups:
Learn what kind of animals that group wants. Each group develops a following that is looking for a particular animal profile. Asking them to take an animal that doesn’t fit their profile is asking them to take on an animal that will be harder for them to place.
Learn who to call for what. Each rescue has someone (or more than one someone) authorized to make intake decisions. Let’s say you’re calling an all breed group that takes both dogs and cats. Don’t call their cat person looking to place a large dog. You need to know who to call for small dogs, large dogs, purebred dogs, mixed breed dogs, dogs with minor medical issues, dogs with major medical issues, dogs with behavioral problems, puppies, senior dogs, bonded pairs, unsocialized dogs, ad infinitum. Developing relationships with the right people for every possible scenario is vital.
Act fast. Got a dog that you know fits a particular rescue’s demographic? Call them immediately. Do NOT wait around for a week to see if a shelter foster wants the dog. Do NOT let the dog sit around the shelter to see if maybe you can get him adopted out. First, rescues love it when they can get a dog before he has spent time in the main kennels of a shelter. Why? Less exposure to diseases. No matter how clean the shelter, the constant influx of animals from unknown backgrounds means that disease exposure is inevitable. The faster the dog gets out, the less likely he is to get sick. Second, if you have an animal that a rescue will take, get him out! It frees up kennel space for another animal. And for God’s sake never let a sick or injured animal wait.
Respect your rescue contacts. Remember that rescues are run by volunteers, who use their own time and money to take care of these animals. They may have to take off work, drive long distances, line up transport volunteers and vet appointments, find foster homes, raise money for treatment, and make a host of other arrangements. So it’s never a good idea to suddenly tell them that the animal is no longer available, especially after they’ve already made those arrangements or driven to pick the animal up. Rescues don’t have to work with your shelter. There are animals in need everywhere. Rescues are helping you by moving animals out of your shelter and off your books as live releases. Help them by being courteous and responsible.
Communicate! Answer your phone. Answer your email. Answer your smoke signals. Whatever it takes. Again, rescuers are volunteers who are usually working around jobs and other responsibilities. If you want them to pull animals from your shelter, then reply to their messages promptly. Text, email, phone, send a carrier pigeon. If you wait around, that rescue with one foster placement open may find another dog to give it to, and you lose out. And while you’re communicating, be honest with them about the animal. Tell them every single thing you know (except where to find the previous owners, if any). If you know something about the animal’s health or behavior and don’t communicate it, you are putting the other animals and possibly the people in the rescue at risk.
All of this would seem to be basic common sense, but recent happenings at the two local shelters under Care Corp management suggest that perhaps common sense is not so common. I’ve heard tales of shelter employees being rude, rescue volunteers being turned away by the same shelter that approved transport arrangements, designated networking employees refusing to answer messages, breed rescues getting calls to ask them to take a dog who’s been there for days and then discovering more of the same breed when they get to the shelter, rescues being interrogated about why they will or will not take a particular animal…the list goes on and on.
It should be such a simple equation. Every animal that goes to rescue equals an open kennel space in the shelter and vet bills that get paid by the rescue instead of the shelter. Rescues also have the ability to work individually with their animals and adopters to ensure the best possible placement for the animal. If your objective as a shelter is maximum live release outcomes, then you should be bending over backwards to accommodate rescue volunteers. Rescues are a valuable, crucial link in the life saving chain. Be the shelter they want to work with.